FAQs
Shipping
SHIPPING & DELIVERY
Click https://www.capeclique.com/pages/shipping and check the shipping time to your country.
Your Receiving Time = Order Processing Time + Logistics shipping Time
Please refer to our product page (…we meant literally click on the product:)) for a more specific timeline.
Order processing time on average 3 days.
Logistics shipping time is shown on the“shipping and returns”part and on order page, and the actual shipping time may vary depends on express company and seasons.
Your Receiving Time = Order Processing Time + Logistics shipping Time
Please refer to our product page (…we meant literally click on the product:)) for a more specific timeline.
Order processing time on average 3 days.
Logistics shipping time is shown on the“shipping and returns”part and on order page, and the actual shipping time may vary depends on express company and seasons.
Shipping Methods
1. Standard Shipping: Usually take 5-12 days,which is base on your specific address.
2. Express Shipping: Usually take 3-7 days,which is base on your specific address.
2. Express Shipping: Usually take 3-7 days,which is base on your specific address.
Payment
Payment Methods
1. Credit and Debit Card: Visa, MasterCard, etc.
2. E-wallet: Paypay, GPay, ApplePay, Shop Pay, etc.
2. E-wallet: Paypay, GPay, ApplePay, Shop Pay, etc.
Payment Safety
We accept all Visa and MasterCard, both Credit and Debit, and is 3D Secure (Verified by Visa, and MasterCard Secure) enabled.
Size Guide
Order the Right Size
We have size chart for each product and we do recommend you take a careful look at the size chart on each product’s page and refer to the detailed measurements to get a suitable size.
Order
Track the Order
These are four ways to track the order:
● Option 1: Click “TRACK ORDER” in my account page.
● Option 2: Click ”Track your order” in your shipping confirmation email.
● Option 3: Click "Track Orders" on the footer of our website.
● Option 4: Click https://www.capeclique.com/apps/parcelpanel, fill in your order number start with # and your email address or the tracking number, you will find out your order's delivery status.
● Option 1: Click “TRACK ORDER” in my account page.
● Option 2: Click ”Track your order” in your shipping confirmation email.
● Option 3: Click "Track Orders" on the footer of our website.
● Option 4: Click https://www.capeclique.com/apps/parcelpanel, fill in your order number start with # and your email address or the tracking number, you will find out your order's delivery status.
Return the Order
Step 1: Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).
Step 2: Please mail back your item(s) according to return instructions from our service team
Step 3: Within 3-5 days after our warehouse has received your item(s) and approved your request, the corresponding refund will be issued according to your communication with our service team to the original payment account or credit card Return Conditions
Step 2: Please mail back your item(s) according to return instructions from our service team
Step 3: Within 3-5 days after our warehouse has received your item(s) and approved your request, the corresponding refund will be issued according to your communication with our service team to the original payment account or credit card Return Conditions
Others
Contact Us for Any Other Questions
Please kindly email us about your questions to service@capeclique.com, our customer service team will get back to you within 24 hrs. Thanks for your patience.